Bar Tender

Job Purpose

The Bartender is responsible for preparing and serving alcoholic and non-alcoholic beverages to customers while delivering exceptional customer service. The role involves maintaining a clean and organized bar area, ensuring compliance with health and safety regulations, handling customer payments, and creating a welcoming atmosphere that enhances the guest experience.

Reporting To

Bar Manager / Restaurant Manager / General Manager

Key Responsibilities

• Prepare and serve alcoholic and non-alcoholic beverages according to established recipes and standards.
• Recommend drinks and menu items based on customer preferences.
• Mix cocktails, pour beers, and serve wines efficiently and accurately.
• Ensure all beverages are presented professionally.
• Verify customer age and comply with liquor licensing laws and regulations.

• Greet customers in a friendly and professional manner.
• Build positive relationships with guests and provide an enjoyable experience.
• Address customer inquiries, complaints, and special requests promptly.
• Maintain high standards of hospitality at all times.

• Maintain cleanliness and organization of the bar area, equipment, and workstations.
• Restock bar inventory including spirits, wines, beers, mixers, garnishes, and supplies.
• Monitor stock levels and report shortages to management.
• Assist with stock counts and inventory control procedures.

• Process customer orders accurately using the Point of Sale (POS) system.
• Handle cash, card transactions, and receipts responsibly.
• Reconcile sales and cash drawers at the end of shifts.
• Follow company procedures for financial controls and record keeping.

• Adhere to health, safety, hygiene, and alcohol service regulations.
• Ensure responsible service of alcohol and refuse service when required.
• Report accidents, incidents, or safety concerns immediately.
• Maintain a safe and secure working environment.

• Grade 12 / Matric certificate.
• Previous experience as a Bartender, Waiter, or in a hospitality environment.
• Knowledge of cocktails, wines, beers, and beverage service.
• Familiarity with POS systems and cash handling procedures.
• Ability to work flexible hours, including weekends, evenings, and public holidays.

• Excellent customer service skills.
• Strong communication and interpersonal abilities.
• Ability to work under pressure in a fast-paced environment.
• Good attention to detail and accuracy.
• Strong organizational and multitasking skills.
• Team player with a positive attitude.
• Professional appearance and conduct.
• Basic mathematical and cash-handling skills.

• Customer satisfaction ratings.
• Beverage quality and consistency.
• Speed and accuracy of service.
• Inventory control and reduced wastage.
• Compliance with health and safety standards.
• Achievement of sales and upselling targets.

• Standing for extended periods.
• Working in a busy hospitality environment.
• Handling glassware, beverages, and bar equipment.
• Shift work including nights, weekends, and public holidays.