Tracking Controller
Status Staffing Durbanville
A recent professional profile photo is to accompany your application
EMPLOYMENT TYPE : PermanentSECTOR : Logistics
BASIC SALARY : R13 500.00 + Benefits
START DATE : A.S.A.P / Immediate
REQUIREMENTS:
- 13 years of relevant experience in a similar role
- Experience with Microsoft Office (specifically Outlook and Excel), Ctrack Optix, and TK Tracking Bonus systems (preferred)
- Matric (Grade 12) qualification essential
- Background in tracking or transport/logistics industry highly advantageous
- Valid driver's license and own reliable transport required
DUTIES:
- Track vehicles and loads using various platforms (Ctrack, Optix, TK Tracking)
- Ensure drivers remain on route as per schedule/plan
- Maintain accurate information on loads and customers according to the plan
- Maintain constant communication with drivers and fleet controllers
- Ensure drivers arrive at loading/offloading sites on time
- Assist drivers with directions when needed
- Log tyre breakdown calls with the service provider
- Monitor and track vehicles throughout the shift
- Monitor WhatsApp groups for updates on possible protests or strikes
- Escalate vehicle breakdowns to fleet managers/controllers
- Follow up on road accidents and plan alternative routes
- In the event of a protest, contact the local police in the affected area for more information
- Monitor TK Tracking for fridge unit alarms and report issues immediately
- Provide a proper handover of important loads/information for the next shift
- Liaise effectively with the nightshift controller
- Ensure clients are updated every 2 hours via WhatsApp groups
- Report incidents and accidents immediately
- Attend to panic alarms, including potential hijacking alerts
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