Tracking Controller

apartmentStatus Staffing placeDurbanville calendar_month 

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EMPLOYMENT TYPE : Permanent
SECTOR : Logistics
BASIC SALARY : R13 500.00 + Benefits

START DATE : A.S.A.P / Immediate

REQUIREMENTS:

  • 13 years of relevant experience in a similar role
  • Experience with Microsoft Office (specifically Outlook and Excel), Ctrack Optix, and TK Tracking Bonus systems (preferred)
  • Matric (Grade 12) qualification essential
  • Background in tracking or transport/logistics industry highly advantageous
  • Valid driver's license and own reliable transport required

DUTIES:

  • Track vehicles and loads using various platforms (Ctrack, Optix, TK Tracking)
  • Ensure drivers remain on route as per schedule/plan
  • Maintain accurate information on loads and customers according to the plan
  • Maintain constant communication with drivers and fleet controllers
  • Ensure drivers arrive at loading/offloading sites on time
  • Assist drivers with directions when needed
  • Log tyre breakdown calls with the service provider
  • Monitor and track vehicles throughout the shift
  • Monitor WhatsApp groups for updates on possible protests or strikes
  • Escalate vehicle breakdowns to fleet managers/controllers
  • Follow up on road accidents and plan alternative routes
  • In the event of a protest, contact the local police in the affected area for more information
  • Monitor TK Tracking for fridge unit alarms and report issues immediately
  • Provide a proper handover of important loads/information for the next shift
  • Liaise effectively with the nightshift controller
  • Ensure clients are updated every 2 hours via WhatsApp groups
  • Report incidents and accidents immediately
  • Attend to panic alarms, including potential hijacking alerts
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