Customer Experience Manager

Skills:

• Relevant Degree in Business, Marketing, Communications, Customer Experience, Psychology, or related field.
• 5+ years' experience in Customer Experience, Customer Success, Retention, Operations, Education, or Service Management.
• Proven experience driving customer retention and satisfaction initiatives.
• Strong stakeholder management and influencing skills.
• Experience analysing customer data and translating insights into action.
• Valid driver's licence and willingness to travel between sites.

Job Description:

• Develop and implement customer experience and retention strategies.
• Analyse customer feedback, NPS, satisfaction surveys, and retention data.
• Identify at-risk customers and drive proactive retention initiatives.
• Partner with campus leadership teams to improve customer experience outcomes.
• Identify service gaps and implement continuous improvement initiatives.
• Monitor and report on key customer experience and retention metrics.
• Drive a customer-centric culture across multiple sites.
• Act as an escalation point for complex customer experience matters.

If you are passionate about customer experience, retention, relationship management, and driving meaningful change through data and insight, we would love to hear from you.

If you have not had any response in two weeks, please consider your application unsuccessful. Your profile will be kept on our database for any other suitable positions.

We also invite you to contact us to discuss other exciting career opportunities!