Hotel Site Manager - Umhlanga

Job Description

We are currently recruiting for a Contract Manager (Hospitality Environment) to oversee daily cleaning operations of a venue (hotel, restaurant, cafe, event space), focusing on guest satisfaction, staff management (hiring, training, scheduling), operations (inventory, finance), and maintaining standards (health, safety).

The successful incumbent would require strong leadership, problem-solving, communication, and organization skills, and ensuring excellent service to client.

Key Responsibilities:

• Operations: Managing cleaners and their duties, manage inventory, budgets, and ensuring compliance with site regulations.
• Staff Leadership: Hiring, training, scheduling, motivating, and performance management of the team.
• Guest and Client Experience: Handling complaints, ensuring high service standards, and boosting guest happiness.
• Marketing: Promoting the venue and services to attract customers by ensuring you maintain the high standards of cleanliness in the site.
• Finance: Tracking expenses, payroll, and financial records.

Essential Skills & Qualities:

• Must have atleast 3 years management experience within the hospitality or cleaning industry.
• Must have some maintenance and/or handyman experience.
• Excellent communication & interpersonal skills.
• Strong organizational & multitasking abilities.
• Problem-solving & decision-making under pressure.
• Leadership & team motivation.
• Resilience, hard work, and a passion for hospitality and/or cleaning industry.