Logistics and Finance Administrator - FMCG

This role is critical in ensuring returned stock is properly reconciled, claims are validated and processed, and inventory and financial records are accurately maintained.

• Process and reconcile customer returns, damages and shortages.
• Verify returned stock against documentation and identify claimable items.
• Process customer credit notes and ensure accurate financial administration.
• Transfer good stock back to the warehouse and manage returns put-aways.
• Ensure returns ageing and processing timelines are met.
• Analyse returns reports to identify trends, discrepancies and problem areas.
• Coordinate with warehouse, logistics, sales, planning and finance teams to resolve issues.
• Maintain accurate records on systems and track administrative tasks efficiently.
• Monitor key metrics such as returns rate, time-to-credit and claims accuracy.

• Grade 12 and relevant qualification
• FMCG industry experience is essential
• Experience in claims administration or returns processing
• Strong financial acumen and attention to detail
• Proficiency in MS Excel, Word and Outlook
• Syspro experience advantageous
• Strong communication and organisational skills
• Ability to work independently in a high-pressure environment