[ref. q94683722] Technical Administrator - Dante Personnel Recruitment

Minimum requirements:

• Matric
• Previous experience in a technical support or IT services environment.
• ±2 years experience in an administrative or customer support role (preferably in a technical environment)
• Familiarity with helpdesk or ticketing software
• Receive and respond to client calls and emails regarding technical issues or inquiries
• Accurately log all client queries in the internal system with relevant details (contact info, nature of issue, urgency)
• Assign and escalate tickets to the appropriate technical staff based on category and priority
• Monitor open tickets to ensure timely responses and resolutions, updating clients where necessary
• Maintain a clear and organized record of all communications and actions taken
• Liaise with technical staff to follow up on query status and ensure client expectations are met
• Assist in compiling weekly reports on support activity and unresolved issues
• Maintain a professional and empathetic communication style with clients at all times
• Provide administrative support to the technical department as needed

Consultant: Vonne Scholtz - Dante Personnel Pretoria Silver Lakes