Franchise Enablement Consultant - Johannesburg - ref. k9647319

Franchise Enablement Consultant

The company is committed to delivering industry-leading solutions while adhering to principles of fairness, integrity, and client-centricity.

Job Overview

Location:Centurion

The role is perfect for a proactive, tech-savvy professional with a passion for building relationships, driving performance, and delivering exceptional support in a fast-paced, principles-driven environment.

Key Responsibilities

The Franchise Enablement Consultant will ignite the potential of the franchise network through the following responsibilities:

• Champion the Value Proposition: Actively embeds and promotes the organizations compelling value proposition across the franchise network, ensuring franchisees fully embrace its benefits.
• Empower Franchisees: Guides franchisees in leveraging comprehensive operational, marketing, and compliance support to maximize their success.
• Build Strong Connections: Cultivates trusted relationships with advisers, fostering collaboration and open communication.
• Provide Tailored Support: Delivers customized guidance to meet the unique needs of each franchise.
• Drive Engagement: Facilitates regular check-ins, progress reviews, and feedback sessions to keep franchises aligned with strategic goals.
• Serve as the Go-To Expert: Acts as the primary point of contact for franchise enablement, ensuring seamless operational support and swift resolution of challenges.

• Set High Standards: Embeds and monitors consistent operational standards across the franchise network to ensure excellence.
• Boost Performance: Identifies performance gaps and collaborates with franchisees to develop and execute improvement plans.
• Mitigate Risks: Assesses and mitigates operational and advice-related risks, ensuring compliance with organizational and regulatory standards.
• Lead Training Initiatives: Delivers engaging training on risk policies, regulatory expectations, best practices, and the organizations cutting-edge technology ecosystem.
• Resolve Issues: Investigates incidents of non-compliance, implementing corrective actions to prevent recurrence.
• Support Onboarding: Guides new franchises through a seamless onboarding process, ensuring smooth integration of business processes.
• Foster Collaboration: Facilitates knowledge sharing and peer learning among franchisees and advisers to drive collective success.
• Innovate Continuously: Contributes ideas to enhance the franchise enablement strategy, keeping it dynamic and forward-thinking.
• Promote Technology Adoption: Monitors technology utilization, troubleshoots user issues, and champions efficient, tech-enabled operations.

Principles and Culture

The Franchise Enablement Consultant thrives in a principles-driven environment, embodying the following core values:

• Client First: Places client needs at the heart of every decision.
• Integrity and Fairness: Acts with honesty and impartiality in all interactions.
• Objectivity: Provides unbiased, client-focused advice and solutions.
• Competence: Maintains high professional standards and expertise.
• Confidentiality: Safeguards sensitive client and business information.
• Diligence: Approaches tasks with thoroughness and care.
• Transparency: Communicates openly and clearly.
• Professionalism: Upholds ethical conduct in every aspect of the role.

• Education: A business-related qualification (e.g., Business Administration, Insurance, Operations Management, Risk Management, or related field).
• Regulatory Requirement: RE5 certification (essential for financial services roles in South Africa).
• Experience:
• Proven expertise in short-term insurance.
• 35 years in a client-facing, operations, training, or enablement role.
• Exposure to supporting decentralized teams or multi-branch operations.

• Interpersonal Excellence: Builds strong, trusted relationships with advisers and franchisees.
• Insurance Expertise: Demonstrates a practical understanding of short-term insurance processes.
• Communication Mastery: Communicates clearly and effectively, both verbally and in writing.
• Tech Savviness: Excels in using InsureTech platforms and confidently trains others on digital tools.
• Attention to Detail: Maintains a sharp focus on accuracy and precision.
• Initiative and Accountability: Takes ownership of tasks and drives results with a proactive mindset.

• Drivers License: Valid drivers license required.
• Travel: Enthusiasm for national travel to support franchises across South Africa.

Why This Role Excites

The Franchise Enablement Consultant is at the forefront of transforming the short-term insurance landscape. This role offers the opportunity to:

• Make an Impact: Empower franchisees to achieve their full potential and deliver exceptional client outcomes.
• Drive Innovation: Champion the adoption of cutting-edge technology to streamline operations.
• Build Relationships: Forge meaningful connections with advisers and franchisees nationwide.
• Grow Professionally: Contribute to a dynamic enablement strategy in a respected, client-centric organization.

Join a team that values excellence, integrity, and innovation, and take your career to new heights as a Franchise Enablement Consultant!