Call Centre Operator (Logistics)
Hlabahlosile Pretoria
Key Responsibilities
- Handle truck and trailer breakdown calls and arrange repairs with approved dealers or service providers.
- Provide status updates to Fleet Controllers and maintain breakdown records.
- Authorise and record diesel refuelling at approved stations.
- Capture load information on the system (client details, departure time, load mass, kilometres).
- Record arrival and offloading information for each load.
- Monitor truck movements and investigate route deviations.
- Manage driver journey plans and sleep schedules.
- Respond to incidents such as accidents or hijackings and initiate recovery procedures.
- Manage pool vehicle bookings, inspections, and damage reporting.
- Matric / Grade 12 (essential)
- Diploma in Logistics or Transport Management (advantageous)
- 23 years experience in a logistics call centre or transport environment
- Languages: English (required), Afrikaans (advantage)
- Willing to work rotational shifts and weekends
Profession HubAkasia, 14 km from Pretoria
Our client is searching for a Call Centre Operator (Logistics) to join their team in Akasia.
Job Description
The Call Centre operates 24/7/365
Responsibilities:
Breakdowns
• Drivers will lock calls for any breakdowns or mechanical problems...
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