3rd Line Senior Support Engineer (Hyper-V, Exchange, M365) (CPT Onsite)
Datafin IT Recruitment Cape Town
ENVIRONMENT:
PROVIDE Hyper-V, Exchange and cloud infrastructure support as your technical expertise as a 3rd Line Senior Support Engineer is sought by a dynamic Internet Service & Network Specialist. Your role will include Hyper-V, Exchange and Microsoft 365 support and proactive management while architecting new solutions and assisting 2nd Line Support Engineers with escalations.The ideal candidate must have Matric/Grade 12, a suitable IT tertiary qualification with Certifications including MCSE, VMware vSphere, MS Hyper-V, MS infrastructure: Active Directory, Exchange, SQL, SCCM. You will also require 10+ years’ experience supporting datacentre software in a senior position.
DUTIES:
- Hyper-V support and proactive management.
- Exchange support and proactive management.
- Microsoft 365 support.
- Proactive analysis of system health with in-depth reporting.
- Preventative maintenance.
- Architect new solutions.
- Assist with escalations from 2nd Line Support Engineers.
REQUIREMENTS:
Qualifications –- Matric / Grade 12 (Compulsory).
- Tertiary IT qualification.
- Must-Have Certifications – MCSE, VMware vSphere, MS Hyper-V, MS infrastructure: Active Directory, Exchange, SQL, SCCM.
- At least 10 + years’ experience supporting datacentre software in a senior position.
- Ability to identify and understand problems and find suitable solutions.
- Conscious of delivering solutions on time.
- Ability to clearly articulate problems and solutions with the technical team.
- Self-managed.
- Own reliable transport and valid Driver’s License.
- Cloud Services: Azure, M365
- Virtualisation: VMware vSphere, MS Hyper-V
- MS infrastructure: Active Directory, Exchange, SQL, SCCM
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