Duty Manager
Bright Search Recruitment (Pty) Ltd Cape Town
Staff Supervision
- Overseeing teams: Manage and supervise employees during their shifts, ensuring smooth operations.
- Staff allocation: Assign tasks and responsibilities based on workload, ensuring proper staffing levels.
- Training & Development: Provide support and guidance to new or less experienced team members.
- Customer Service
- Handling complaints: Address and resolve guest or customer complaints promptly and professionally.
- Ensuring satisfaction: Ensure a high level of service is provided to customers or clients at all times.
- Interacting with clients: Maintain positive customer relationships and manage expectations.
- Operational Management
- Monitoring operations: Ensure that daily activities run smoothly, from opening to closing, maintaining high standards.
- Reporting: Prepare and submit daily reports on operational performance and any issues that arose during the shift.
- Resource management: Ensure the availability of necessary resources, equipment, or materials.
- Health and Safety
- Compliance with regulations: Enforce health, safety, and regulatory requirements to ensure a safe environment for staff and customers.
- Risk management: Identify potential hazards and take corrective action to prevent accidents.
- Financial Oversight
- Cash handling: Oversee financial transactions, including cash handling, balancing registers, and ensuring correct billing.
- Budget monitoring: Help in managing budgets, ensuring adherence to financial constraints during their shifts.
- Problem-Solving & Decision Making
- Handling emergencies: Take charge in emergencies, including medical situations, security breaches, or any other unexpected events.
- Decision-making: Make quick, informed decisions regarding staffing, customer service, and operational issues.
- Communication
- Liaison: Act as a point of contact between different departments, upper management, and staff.
- Shift handovers: Communicate relevant information during shift changes to ensure continuity and smooth operations.
RareCruitCape Town
the company is known for its innovative service concepts, guest-focused approach, and commitment to sustainable hospitality.
For more information on the Host (Duty Manager) please get in touch with Reece:...
Bright Search Recruitment (Pty) LtdCape Town
Diploma or Degree in Hospitality Management or Hotel Operations
• At least 3-5 years' experience in a hotel operations role in a 4/5-star property
• At least 1-2 years' experience as a Supervisor, Front Office Team Leader, or Assistant Manager...
Bright Search Recruitment (Pty) LtdCape Town
Handle guest feedback and resolve issues efficiently and professionally
• Monitor front-of-house, housekeeping, F&B, and security teams to ensure SOPs are followed
• Complete handovers, reports, and communicate effectively with senior management
• Support...