Operations Manager: Call Centre (Inbound)

Call Centre (Inbound) with 5+ years of management experience in call centre, supply-chain, shipping operations, preferably in FMCG, retail, or direct selling industries in products.

Type: Permanent

Duties and Responsibilities:

• Tertiary qualification in Business Management or equivalent with exposure to Supply chain, logistics, call-centre, or retail.
• Minimum of 5-years' experience in a management role with exposure to call centre, supply-chain, shipping operations and logistics.
• At least 3 years in a Key Account Management or Retail role or direct selling of a product.
• Ability to manage, motivate and develop team members.
• Strong prioritisation, time-management, and project management skills.
• Good communication skills with ability to present complex information to a wide range of audiences.
• Customer service orientated while being efficient and proactive.
• Conflict resolution management.

Skills Required:

• Call centre management
• Inbound sales - ECOMMERCE
• People Management
• Supply chain and Logistics
• Project Management

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