IT Support Specialist

MINIMUM QUALIFICATIONS

• National Diploma or Degree in Information Technology, Computer Science, Information

• Strong MS SQL Server skills (Query writing and DB maintenance)
• Strong accounting or actuarial background (advantageous)
• Advanced Excel skills (linking sheets to databases, pivots, formulas etc)
• Programming skills and qualifications (VBA, C#, ASP.NET, Python etc) (advantageous)
• CompTIA A+ Certification (advantageous).
• CompTIA Network+ Certification (advantageous).
• Relevant IT support or systems administration certifications.

• Minimum of 5-8 years experience in an IT support or IT administration role.
• Experience supporting Windows operating systems and Microsoft Office 365.
• Knowledge of networking principles, routers, switches, and wireless systems.
• Experience with hardware troubleshooting and software installations.
• Exposure to cybersecurity practices and data protection principles.
• Previous experience within a manufacturing, production, warehouse, FMCG, or abattoir

• Ability to work effectively in a fast-paced operational environment.

• Proficient in Microsoft Windows and Microsoft 365 environments.
• Basic networking and server administration knowledge.
• Understanding of cybersecurity best practices.
• Ability to diagnose and resolve technical issues efficiently.
• Familiarity with remote support tools and ticketing systems.
• Knowledge of printers, CCTV systems, VoIP systems, biometric systems, and access control

systems will be beneficial.

PERSONAL ATTRIBUTES & KEY ABILITIES

• Strong problem-solving and analytical skills.
• Ability to manage and control other IT personnel.
• Ability to work efficiently in a fast-paced and high-pressure environment.
• Good communication and interpersonal abilities.
• Ability to work independently and within a team.
• Excellent time management and organisational skills.
• Attention to detail and accuracy.
• Ability to prioritise urgent operational issues.
• Professional conduct and customer-service orientation.
• High level of integrity and confidentiality.

• Valid drivers licence.
• Willingness to work after hours, weekends, or standby when operationally required. Note that

• Own reliable transport will be advantageous. 2x4 or 4x4 advantageous for farm.
• Clear criminal record may be required.