QA Engineer (Team lead)

Leadership:

• Develop and coordinate systems and standards to ensure company products and services meet the highest quality compliance and standards.
• Lead, develop, and maintain organisational management programmes through written communication, team briefings, and face-to-face interactions.
• Determine strategic direction and work priorities for continuous improvement of organisational management
• programmes and systems.
• Act as the main point of contact between the team and management, ensuring clear communication of goals and instructions.
• Ensure seamless integration of quality systems into day-to-day operations and long-term company objectives.

Quality Assurance and Control:

• Manage the Quality Department to ensure sustainable quality of products and services, meeting both national and international regulations.
• Develop and implement quality control procedures to ensure compliance with ISO 9001:2015 and other relevant standards.
• Devise and establish quality procedures, standards, and specifications for all products and manufacturing processes.
• Inspect and audit raw materials, in-process items, and finished products to verify compliance.
• Investigate non-conformities and conduct root cause analysis to recommend corrective and preventive actions (CAPA).
• Oversee customer complaints, coordinate corrective actions, and ensure customer satisfaction.
• Work with R&D to develop tests and approvals for components and finished products to meet quality, operating, and customer standards
• Apply Lean methodologies and drive initiatives aimed at improving product quality and maximising profitability

Supplier and Customer Engagement:

• Collaborate with procurement and suppliers (local and international) to specify, monitor, and control quality requirements for all incoming goods.
• Liaise with Sales and Marketing to assess and meet customer quality-related requirements through surveys and compliance measures.

Documentation and Compliance:

• Maintain and update quality documentation, such as inspection plans, checklists, and reports.
• Ensure compliance with ISO 9001, ISO 14001, and ISO 45001 requirements, and facilitate effective communication throughout the organisation.
• Manage quality reports, records, and documentation, ensuring consistency and accuracy.
• Develop and oversee the implementation of a paperless Quality Department.

Process Improvement:

• Identify and eliminate process inefficiencies by collaborating with cross-functional teams.
• Drive continuous improvement initiatives, such as Lean Manufacturing projects, to enhance product quality and reduce waste.
• Act as a catalyst for change by driving performance, reliability, and quality improvements across products and systems.

Training and Development:

• Determine training needs for staff involved in quality-related processes and develop training materials for internal growth.
• Train employees on quality standards, tools, and methodologies to maintain high levels of compliance and efficiency.
• Lead and chair quality-related meetings, including QC and team briefings, to address challenges and align on objectives.

General Responsibilities:

• Develop a weekly and monthly communication strategy to cascade quality objectives across all sites and levels of staff.
• Generate and participate in Small Group Activities (SGAs) for continuous improvement initiatives.
• Oversee the control of documents, records, and the annual departmental budget.
• Contribute to company goals and objectives as outlined by Top Management.
• Perform any additional work-related duties as assigned by management.
• Successfully implement and monitor 5S housekeeping standards to maintain workplace organisation and safety.

Functional Skills

at all levels; Embracing and Driving Change; Organizational and time-management skills

Management certificate; Project management; Excellent knowledge of quality tools (e.g., 8D, FMEA, SPC, CAPA); Certification in World Class Manufacturing Systems: Six-Sigma, Lean Manufacturing, WPC etc. would

advantageous; Computer literacy MS Office, SAP, ICDL.