Field Service Technician

Minimum requirements:

• Technical qualification in Electrical, Mechanical, or Mechatronics Engineering ND, or Millwright trade.
• 35 years experience in a similar role.
• Experience in end-user repairs or technical knowledge of vacuum pumps, blowers, water pumps, compressors, valves, or industrial equipment.
• Sales experience, including achieving targets, cold calling, and growing customer accounts.
• Hands-on technical skills for installation, repair, and on-site problem-solving of equipment.
• Willingness to travel within Africa and hold a valid passport.

Personality Traits:

• Technically skilled and hands-on, with proficiency in tools and software.
• Excellent verbal and written communication, professional and courteous.
• Team-oriented yet able to work independently, focused on achieving results.
• Organised and able to multitask under pressure with accuracy.
• Energetic, proactive, and innovative, with strong problem-solving and reasoning skills.
• Adaptable, embraces change, and upholds safety and compliance.
• Customer-focused with strong reporting and organisational abilities.

Duties and responsibilities:

• Communicate proficiently with customers verbally and via email daily.
• Liaise with customers professionally and courteously.
• Call on existing and new customers, maintaining relationships and growing the business with these customers.
• Identify new prospects and cold call on potential customers.
• Set and chase ambitious sales targets and generate new pump sales.
• Grow field service, including procuring active service contracts.
• Track previous services completed and encourage customers to service again with us.
• Generate service repair sales for the Company's workshops.
• Generate new pump sales, including spares, pumps, and systems.
• Perform on-site problem-solving.
• Install and repair vacuum pumps and systems on-site.
• Develop and implement strategies with the sales team.
• Complete required reports on time, including weekly and monthly reports.
• Develop relationships with key role players, including technicians, engineers, maintenance managers, consultants, contractors, distributors, and end users.
• Travel within Africa as required, holding a valid passport.
• Provide accurate and consistent feedback to management.

We look forward to receiving your application!