ICT Systems Administrator (CPT)

ENVIRONMENT:

In addition, you will collaborate closely with ICT staff, offering guidance and assistance whenever necessary. This role requires a proactive approach to troubleshooting and problem-solving, ensuring that all IT systems function efficiently and effectively to support the organization's goals.

DUTIES:

• Maintain the Active Directory Services (AD, GPO, DHCP, DNS, ADFS, WSUS, File & Print Services).
• Assist the ICT Manager with securing infrastructure and support offerings.
• Manage Backups and assist with Disaster Recovery of virtual environment.
• Maintain documentation of network infrastructure as well as knowledgebase.
• Assist with network and server configuration, maintenance and management.
• Provide ICT training on a continuous basis to ICT staff compliment on upgrades and relevant applications if and when required.
• Offer remote support to the ICT ad-hoc basis.

• Work with support vendors to resolve technical problems with client/server applications.
• Maintain positive customer relations through professional interactions with customers.
• Liaise with the relevant external vendor to design and develop reports that meet the user requirements within the constraints of the client/server application.

• Provide monthly reports to Management.
• Do daily/weekly/monthly transaction/incident quality checks.
• Perform preventative maintenance tasks within established standards and guidelines.

• Review and evaluate new technologies, products and services that can benefit the company.
• Prioritisation of support incidents, service requests and preventative maintenance activities to ensure high level of uptime and SLA conformance.
• Maintain a clean and safe work area while adhering to all safety procedures.

• Familiarise yourself with all company policies and procedures and ensure adherence to these.
• Be well versed in all ICT policies and departmental SOPS, with the ability to consult and advise any employees on these.

REQUIREMENTS:

• A+ and N+ qualifications (Required).
• MCSE Certification (Advantageous).

• Basic understanding of Windows/Linux and Network Troubleshooting.
• Knowledge of Microsoft Software (SQL Server, WSUS, Active Directory, DFS, etc.).
• Must have good troubleshooting skills.
• Driver’s License.
• Valid South African ID.

ATTRIBUTES:

• Passionate and self-motivated.
• Confidentially pertaining to crucial data.
• Ability to work under pressure.
• Must be honest and trustworthy.
• Communication with Management as well as internal and external clients.
• Must be motivated and a team player.

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.