Operations Manager

Key Responsibilities:

• Manage and optimize restaurant operations to achieve sales targets, customer satisfaction, and quality standards
• Lead and develop a team of restaurant staff, including training, coaching, and performance management
• Analyze sales data and customer feedback to identify opportunities for improvement and implement strategies to drive business growth
• Ensure compliance with company policies, procedures, and standards, as well as health and safety regulations
• Manage inventory, labor, and operational costs to achieve budget targets
• Develop and implement effective inventory management systems to minimize waste and optimize stock levels
• Collaborate with other departments, such as marketing and supply chain, to drive business results
• Conduct regular restaurant visits to monitor operations, provide feedback, and identify areas for improvement
• Resolve customer complaints and issues in a timely and professional manner
• Identify opportunities for process improvements and implement changes to increase efficiency and productivity

Requirements:

• 5-10 years of experience in restaurant or retail operations management
• Proven track record of driving business growth and improving customer satisfaction
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Ability to analyze data and make informed decisions
• Strong problem-solving and conflict resolution skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Knowledge of health and safety regulations and labor laws
• Relevant qualifications in business management, hospitality, or a related field would be an advantage

Duties:

• Daily restaurant operations management
• Staff management and development
• Sales and customer satisfaction analysis
• Inventory management and cost control
• Compliance with company policies and procedures
• Collaboration with other departments
• Customer complaint resolution
• Process improvement and implementation

What We Offer:

• Competitive salary and benefits package
• Opportunity to work with a leading fast food chain
• Career development and growth opportunities
• Collaborative and dynamic work environment

If you are a motivated and results-driven operations professional looking for a new challenge, we would love to hear from you!