Senior Operations Controller

Roles and Responsibilities

Job Description: Senior Operations Controller

The ideal candidate is proactive, analytical, and thrives in a dynamic and fast-paced environment.

Key Responsibilities:

1. Operations Management:

• Plan, coordinate, and monitor daily logistics operations, including transportation, warehousing, and distribution activities.
• Ensure timely dispatch and delivery of goods, adhering to customer expectations and company standards.
• Manage inventory levels and ensure stock accuracy.

1. Performance Monitoring & Reporting:

• Track key performance indicators (KPIs) such as delivery times, cost efficiency, and resource utilization.
• Generate reports to identify trends, optimize operations, and support management decisions.

1. Compliance & Quality Assurance:

• Ensure adherence to industry regulations, company policies, and safety protocols.
• Conduct regular audits to maintain high operational standards.
• Implement corrective actions when non-compliance or inefficiencies are identified.

1. Team Coordination:

• Supervise and provide guidance to the logistics team, including drivers, warehouse staff, and dispatchers.
• Foster a collaborative and motivated team environment.

1. Customer Relationship Management:

• Act as the primary point of contact for operational queries and customer complaints.
• Collaborate with clients to address concerns and enhance satisfaction levels.

1. Cost Control & Optimization:

• Optimize routes, resources, and processes to achieve cost efficiency.

1. Technology & Systems:

• Utilize logistics management software and tools to streamline operations.
• Identify and implement technology solutions to improve operational efficiency.

Qualifications and Skills:

Education:

• Bachelors degree in Logistics, Supply Chain Management, Business Administration, or a related field.

Experience:

• Minimum of 35 years of experience in logistics or operations management.
• Proven track record of managing logistics processes and teams.

Skills:

• Strong organizational and multitasking abilities.
• Excellent problem-solving and analytical skills.
• Proficiency in logistics management software (e.g., SAP, WMS, or TMS).
• Strong communication and interpersonal skills.
• Ability to adapt quickly to changing priorities.

Other Requirements:

• Knowledge of transportation regulations and compliance standards.
• Experience in budgeting and cost control.
• Ability to work in high-pressure environments.

Key Competencies:

• Leadership and team management.
• Proactive and results-driven mindset.
• Customer-oriented approach.
• Strong attention to detail and accuracy.

Working Conditions:

• Fast-paced logistics environment.
• May require occasional travel to oversee operations or meet with clients.
• Flexible hours to address operational needs, including weekends or evenings if necessary.

Reporting To:

• Operations Manager or General Manager.

This role is integral to ensuring the efficiency and success of the companys logistics operations, and the selected candidate will play a pivotal role in driving operational excellence.

Employment Details

Own car needed: Yes