Restaurant General Manager - Worcester

Key Responsibilities:

• Full knowledge of our menu, including tapas, mains, drinks, cocktails, smoothies & more.
• Level 3 barista & bar training milk foaming, shot pulling, and slip management.
• In-depth knowledge of our brands story and our ethically sourced beans & products.
• Oversee kitchen operations and be capable of preparing all recipes using our recipe book.
• Handle all ordering from daily bread & cakes to fresh produce and bar/kitchen stock.
• Track stock movement and pricing identify variances in quality, quantity, or cost.
• Use GAAP for daily cash-ups, invoice capture, stock-takes, and reporting (e.g., labour & stock movement).
• Lead the floor and ensure smooth daily operations.
• Delegate or step into any role when needed due to short staffing or emergencies.
• Manage rosters, monitor labour vs turnover, and control the weekly wage bill.
• Handle customer interaction, feedback, and build loyalty with regular patrons.
• Maintain a confident, professional presence and lead by example.

Requirements:

• 23+ years in a similar hospitality management role.
• Strong understanding of front- and back-of-house operations.
• Knowledge of GAAP or similar POS/back-office systems.
• Excellent communication & interpersonal skills.
• Ability to perform under pressure and multitask effectively.
• Strong decision-making, planning, and organizational skills.