Credit Controller

Purpose of the Role:

Responsible to manage and maintain the financial health of the organization by ensuring timely collection of outstanding debts, minimizing credit risk, and maintaining positive customer relationships. This involves monitoring customer credit, assessing

creditworthiness, setting credit limits, and implementing effective credit control procedures to optimize cash flow and support business sustainability.

Start Date: Immediate

Qualification:

• Secondary Education Grade 12
• Tertiary Education (including Diplomas, Certificates and Degrees)
• Tertiary qualification in Credit Control/ Management is strongly preferred
• Experience 5-8 years relevant experience
• Clear criminal record

• Ability to reconcile complex accounts.
• Software Office products and accounting software programmes.
• Administration skills.
• Good communication skills.
• Ability to act decisively and urgently.
• High level of emotional intelligence and interpersonal skills.
• Calm, confident manner
• Assertiveness
• Ability to handle potentially uncomfortable conversations
• Attention to detail

Demonstrates sound commercial judgment, making decisions that align with business objectives, within the scope of delegated authority and in accordance with established guidelines and instructions.

• Responsible for all activities linked to position as defined.
• Ensures that a structure for escalation of responsibility is effective.

• Ensure transparent, responsive, and open communication between colleagues.
• Ensure an e-mail response within 24 hours

Key Responsibilities:

• Submit request and interact with payment portals.
• Granting of credit to a customer, including liaising with credit bureaus.
• Customer account reconciliations and resolution of queries.
• Capture, monitor and follow up on goods returned notes to resolve credit note queries.
• Create pro forma invoices, capturing orders and processing receipts on the system in accordance with procedures.
• Considering, evaluating and posting credit notes.
• Identify payments in bank, allocate and post.
• Regular reporting on the status of the debtors book.
• Working closely with sales department.
• Timely collecting all money owed to the business by its customers.
• Managing late payments/ payment plans/ poor payers and on "on hold" customers.
• Provide supporting information for ad-hoc customer reviews, legal cases etc.
• Responsible for any SARB/ SARS requirements relating to exports

Self Development and Growth:

• Realistic assessment of own strengths and development areas and undertake actions to address weaknesses, if any in self or your team that hinders the fulfilment of your objectives.
• Teamwork and co-operation.
• Self-Management.
• Leadership and interpersonal relationship.
• Product and service quality

We are committed to locating the ideal job for you, so we kindly advise against paying for this service. There are no costs associated with securing employment with us.