Help Desk Technician (IT)

Responsibilities:

• Provide daily IT hardware and software support for users across branches
• Support systems such as Vision, Workstations, Backup, Printing, basic networking & Microsoft applications
• Assist operational teams with WMS, Office 365, Antivirus, Windows, and branch POS/Back Office (Vision Pro) systems
• Monitor ICT infrastructure and ensure speedy troubleshooting & resolution
• Maintain and update the Asset Register, user configurations, and technical documentation
• Deploy and maintain Firewall and network configurations
• Ensure compliance with IT standards, change control practices, and security protocols

Minimum Requirements:

• Matric with Mathematics
• 2+ years’ experience in IT system setup and configuration
• L1 level knowledge in:
• LAN, WAN, Wireless
• Office 365
• Active Directory
• Phones & Printers
• Remote Support
• Hardware & Software maintenance
• Solid understanding of Microsoft environments, endpoint security, and desktop support
• Strong client interaction experience

Skills & Attributes:

• An excellent communicator (written & verbal)
• Analytical with strong problem-solving ability
• Highly organised with flawless attention to detail
• Able to work under pressure and meet deadlines
• Proactive with strong ownership and follow-up skills
• A team player with good interpersonal skills