Customer Experience Specialist
Mindmatch Consulting Cape Town
Key Responsibilities
- Answering incoming customer calls and acting as the first point of contact for support enquiries while delivering an exceptional customer experience.
- Building rapport with customers and ensuring every interaction is handled professionally and efficiently.
- Logging faults accurately on the company's CRM/ticketing system and gathering detailed information to assist the technical support teams.
- Taking ownership of customer queries and ensuring they are resolved within agreed service levels.
- Liaising with internal departments and third-party providers to progress customer requests and keeping customers informed throughout the process.
- Maintaining accurate and up-to-date customer records and ticket notes.
- Transferring calls to the relevant departments when required.
- Providing administrative support to ensure the smooth delivery of customer services.
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