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Contact Centre Manager (Operations)
Kazang Connect | Cape Town | www.compujobs.co.za |
As a Contact Centre Manager at Kazang, you will be responsible for overseeing the operations of our contact centre, ensuring the delivery of exceptional customer service, and achieving key performance indicators.
You will lead a team of dedicated customer service representatives, driving their success through effective leadership, training, and performance management. […]
Set clear performance targets and KPIs for the team, monitoring performance and providing regular feedback and coaching to drive continuous improvement. […]
Maintain a strong focus on customer satisfaction, implementing strategies...
You will lead a team of dedicated customer service representatives, driving their success through effective leadership, training, and performance management. […]
Set clear performance targets and KPIs for the team, monitoring performance and providing regular feedback and coaching to drive continuous improvement. […]
Maintain a strong focus on customer satisfaction, implementing strategies...