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• Bachelorâs degree or higher education in business or service industry preferred.
• Very strong computer skills are necessary, particularly in Excel.
• Residence in Cape Town, Western Cape
DUTIES:
• Proactively manage a portfolio of allocated...
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Programs Coordinator
Boldr | Cape Town | Full-time | apply.workable.com |
A LITTLE BIT ABOUT Boldr
• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact.
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.
LET’S START WITH OUR VALUES
• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
• At the heart of great partnerships we’ll always find EMPATHY
WHAT IS YOUR ROLE
As a Programs Coordinator, you are responsible for managing the program operations for the majority of Boldr’s partners. You will leverage your skills and knowledge to ensure that programs are well-implemented and produce great outcomes for the institutions we serve and their students.
WHY DO WE WANT YOU
We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.
WHAT WILL YOU DO
• Set up programs in Boldr’s back-end and configure the program, according to partner specifications.
• Match mentors and mentees in impactful mentorship relationships using our proprietary tools.
• Implement program interventions to maximize mentorships created, as well as participant engagement and satisfaction.
• Communicate directly with mentors and mentees who request extra support.
• Collaborate closely with other Program Operations Associates to prioritize and execute implementation tasks on tight turnarounds.
• Pull, clean, and manipulate program data for partner-specific needs.
• Send regular outreach to partners to highlight the value of their programs.
• Impact participant satisfaction through tracking and acting on participant satisfaction scores and testimonials.
Requirements
WHAT WE’LL LIKE ABOUT YOU
YOU ARE…
• Curious and authentic, just like us! #beboldr
• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction
YOU HAVE…
• 2 years of work experience.
• A high degree of personal organization, project management competence, and attention to detail.
• High accountability and the ability to prioritize deadlines in a fast-paced environment
• Strong written and verbal communication skills.
• The ability to quickly and independently build product and process knowledge through problem-solving and adapt understanding to new changes.
• Proficiency in cleaning and manipulating data in Excel or Google Sheets.
Preferred Qualifications:
• Experience with tools in the MC stack, such as Asana, Google suite, Guru, and Slack.
• Experience working in a startup environment and navigating ambiguity.
• Prior full-time remote experience.
• Experience in higher education, either at a school or in a related field including student leadership and/or other campus leadership.
Benefits
Base salary plus benefits.
• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact.
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.
LET’S START WITH OUR VALUES
• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
• At the heart of great partnerships we’ll always find EMPATHY
WHAT IS YOUR ROLE
As a Programs Coordinator, you are responsible for managing the program operations for the majority of Boldr’s partners. You will leverage your skills and knowledge to ensure that programs are well-implemented and produce great outcomes for the institutions we serve and their students.
WHY DO WE WANT YOU
We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.
WHAT WILL YOU DO
• Set up programs in Boldr’s back-end and configure the program, according to partner specifications.
• Match mentors and mentees in impactful mentorship relationships using our proprietary tools.
• Implement program interventions to maximize mentorships created, as well as participant engagement and satisfaction.
• Communicate directly with mentors and mentees who request extra support.
• Collaborate closely with other Program Operations Associates to prioritize and execute implementation tasks on tight turnarounds.
• Pull, clean, and manipulate program data for partner-specific needs.
• Send regular outreach to partners to highlight the value of their programs.
• Impact participant satisfaction through tracking and acting on participant satisfaction scores and testimonials.
Requirements
WHAT WE’LL LIKE ABOUT YOU
YOU ARE…
• Curious and authentic, just like us! #beboldr
• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction
YOU HAVE…
• 2 years of work experience.
• A high degree of personal organization, project management competence, and attention to detail.
• High accountability and the ability to prioritize deadlines in a fast-paced environment
• Strong written and verbal communication skills.
• The ability to quickly and independently build product and process knowledge through problem-solving and adapt understanding to new changes.
• Proficiency in cleaning and manipulating data in Excel or Google Sheets.
Preferred Qualifications:
• Experience with tools in the MC stack, such as Asana, Google suite, Guru, and Slack.
• Experience working in a startup environment and navigating ambiguity.
• Prior full-time remote experience.
• Experience in higher education, either at a school or in a related field including student leadership and/or other campus leadership.
Benefits
Base salary plus benefits.
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