QA Analyst: Call Centre
Ergasia Placements Pretoria R 10,000/month
Minimum Requirements:
- Grade 12 / Matric.
- A relevant tertiary qualification (advantageous but not essential).
- Minimum of 1 years experience in Quality Assurance within a call centre environment.
- Knowledge of compliance, collections, or financial services processes.
- Proficiency in MS Office (Excel, Word, Outlook)
Experience Required:
- Previous experience in auditing customer calls, QA processes, or similar roles will be advantageous.
- Experience in collections, recoveries, or financial services.
- Experience in preparing reports and presenting findings to management teams.
Skills Required:
- Excellent listening, analytical, and problem-solving skills.
- Strong verbal and written communication.
- High attention to detail with the ability to identify trends and root causes.
- Strong organisational and time management skills.
- Ability to work under pressure and meet deadlines.
- Collaborative and supportive team player.
Ergasia PlacementsPretoria
Minimum Requirements:
• Grade 12 / Matric.
• A relevant tertiary qualification (advantageous but not essential).
• Minimum of 1 years experience in Quality Assurance within a call centre environment.
• Knowledge of compliance, collections...
PlaceTalentPretoria
and professionally.
• Efficiently manage call center workflow, ensuring smooth operations and adherence to schedules.
• Handle escalated customer inquiries or complaints with professionalism and a focus on resolution.
• Generate and analyze performance reports...
Macrobert INC AttorneysPretoria
Requirements:
• Candidate must have admin experience in a Call Centre environment
• Excellent numerical and excel skills is a must
• Able to multitask and acute attention to details
• Good communication skills to assist with client communications...