Quality Assurance: Call Centre

apartmentErgasia Placements placePretoria business_centerR 10,000/month calendar_month 

Minimum Requirements:

  • Grade 12 / Matric.
  • A relevant tertiary qualification (advantageous but not essential).
  • Minimum of 1 years experience in Quality Assurance within a call centre environment.
  • Knowledge of compliance, collections, or financial services processes.
  • Proficiency in MS Office (Excel, Word, Outlook)

Experience Required:

  • Previous experience in auditing customer calls, QA processes, or similar roles will be advantageous.
  • Experience in collections, recoveries, or financial services.
  • Experience in preparing reports and presenting findings to management teams.

Skills Required:

  • Excellent listening, analytical, and problem-solving skills.
  • Strong verbal and written communication.
  • High attention to detail with the ability to identify trends and root causes.
  • Strong organisational and time management skills.
  • Ability to work under pressure and meet deadlines.
  • Collaborative and supportive team player.
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Minimum Requirements:  •  Grade 12 / Matric.  •  A relevant tertiary qualification (advantageous but not essential).  •  Minimum of 1 years experience in Quality Assurance within a call centre environment.  •  Knowledge of compliance, collections...