Debt Collection Call Centre Supervisor

apartmentWatershed Consulting placeDurbanville calendar_month2026/02/27

Durbanville, Western Cape

Permanent Position

A well-established and growing debt management company in Durbanville is seeking an experienced Debt Collection Call Centre Supervisor to lead and drive performance within their collections team.

If you are target-driven, performance-focused, and passionate about leading successful collections teams, we would love to hear from you.

Key Responsibilities

Manage, motivate, and develop a team of debt collection agents
Drive daily, weekly, and monthly recovery targets
Monitor call quality, productivity, and performance metrics
Conduct coaching sessions and performance reviews
Handle escalated debtor queries and complex negotiations
Oversee recruitment, onboarding, and training of new agents
Ensure compliance with the NCA, POPIA, and Debt Collectors Act
Prepare and analyse performance and recovery reports

Minimum Requirements

Matric (Grade 12) essential
5+ years call centre experience
Minimum 23 years supervisory experience in debt collections
Strong knowledge of collections processes and relevant legislation
Excellent leadership, communication, and negotiation skills
Strong reporting and analytical ability

What We Offer

Market-related basic salary
Attractive commission structure
Medical Aid contribution
Provident Fund
Performance-driven environment
Opportunity for growth and development

Remuneration

Basic Salary: R22,000 R25,000 per plus benefits

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