Business Systems Analyst (Human Resources & Modern Worker) | MIdrand | Permanent
Business Systems Analyst (Human Resources & Modern Worker)
We are seeking a Business Systems Analyst (Human Resources & Modern Worker) to support, maintain and improve HR applications across a national logistics environment. You will work closely with HR stakeholders, business users, technical teams and external service providers to translate business requirements into effective system solutions, resolve complex issues and ensure that applications remain reliable, compliant and fit for purpose.
The role covers SAP HCM across organisational management, personnel administration, South African payroll, time and attendance, leave and absence management, learning, performance management and system integrations. You will also support modern worker environments, including intranet, HR talent management, organisational charts and workflow solutions.From coordinating monthly system maintenance and payroll legal updates to managing enhancements, testing, reporting and implementation projects, you will play an important role in continuous improvement and business systems performance.
Our client is an established logistics organisation with a national operational footprint and a technology-enabled approach to workforce and business management. The business requires a collaborative, analytical professional who can bridge HR and IT, maintain strong relationships with stakeholders and ensure that HR systems support operational requirements, data integrity and compliance.
What You'll Do- Coordinate the monthly SAP HCM maintenance lifecycle, from helpdesk requests and root cause analysis through configuration, solution implementation, testing, change management and system updates.
- Support HR systems covering organisational management, personnel administration, South African payroll, time management, attendance, leave, learning and performance management.
- Prioritise monthly system actions with business owners and specialist users according to urgency and business impact.
- Analyse business requests, define system problems and coordinate with technical experts and external consultants to implement sustainable solutions.
- Maintain alignment across development, quality assurance and sandbox ERP environments.
- Support the design and enhancement of modern worker solutions, including intranet, HR talent management, organisational charts and workflows.
- Coordinate SAP system patches and payroll legal change updates for the August and February tax submission cycles.
- Work with business experts and technical consultants to validate legal updates, coordinate user acceptance testing and obtain sign-off.
- Prepare go-live plans and coordinate implementation activities.
- Gather, analyse and document business requirements for HR system enhancements and projects.
- Prepare scope definitions, functional specifications, process flows, project plans and supporting technical documentation.
- Liaise with developers, infrastructure teams, business stakeholders and external suppliers to deliver system changes.
- Coordinate solution testing, resolve issues before implementation and provide post-implementation support.
- Contribute to business cases, return-on-investment assessments and recommendations for improved HR technology solutions.
- Manage SAP user profile and access processes in collaboration with the GRC team, ensuring alignment with risk and audit standards.
- Conduct HR system compliance audits and health checks, identify non-compliance and recommend appropriate controls.
- Analyse reporting requirements, maintain and enhance reports, and work with the Data Insights team to validate data flows into data warehousing and business intelligence platforms.
- Support dashboard and reporting users by helping them understand source data and interpret information effectively.
- Coordinate integration requirements where HR data is shared with other HR and non-HR applications.
- Ensure that system activities comply with internal IT governance controls, POPIA and applicable information access requirements.
- Manage relationships with external service providers, monitor contracted services and support contract, cost and invoice management.
- Provide technical guidance and recommend improvements that enhance system functionality, efficiency and business value.
- Take a team lead role during project implementations when required.
- A three-year bachelor's degree or four-year diploma in Information Technology.
- More than four years of experience in a Business Analyst role within an IT environment.
- Experience working with SAP ECC 6 and HCM, Microsoft 365 and web-based applications.
- Strong understanding of HR business processes and systems, including payroll and time management.
- Knowledge of SAP Payroll processes, SAP Time Management and the configuration of Personnel Management, Payroll and Time Management through SAP HCM IMG.
- A sound basic understanding of South African PAYE tax laws and labour legislation.
- Experience in requirements gathering, functional specifications, business process documentation and system analysis.
- Demonstrated success in leading teams or coordinating projects that improve system performance and business processes.
- Experience coordinating system maintenance, testing, change management and implementation activities.
- Knowledge of SAP transport management using STMS.
- Strong analytical, troubleshooting, problem-solving and decision-making skills.
- Effective project management, planning, prioritisation and stakeholder communication capabilities.
- Strong attention to detail, particularly regarding data integrity, accuracy and compliance.
- Advanced computer skills, including Microsoft Office, Microsoft Project and Visio.
- A valid Code EB driver's licence.
Experience with HR interfaces, BesTime Time and Attendance, workflow systems, Cornerstone recruitment and learning solutions, Power BI, SAP BI, SharePoint, SAP Query Manager, Data Sync Manager, Variance Monitor and Siamese will be advantageous.
What Success Looks Like- Monthly SAP HCM maintenance activities are completed accurately and within agreed timelines.
- HR system issues are resolved efficiently, with sustainable solutions and improved end-user satisfaction.
- Payroll legal changes and system patches are implemented correctly and in line with business and statutory requirements.
- HR applications and modern worker environments remain functional, aligned with business needs and consistently maintained.
- System enhancements and projects are delivered against agreed scope, quality standards and timelines.
- Users receive effective support and training, improving their ability to use HR systems and reporting tools.
- SAP user access, audit controls and system compliance requirements are appropriately maintained.
- HR data integrations and reporting outputs are accurate, consistent and validated.
- External service providers deliver against contractual requirements.
- Business stakeholders benefit from improved system functionality, stronger collaboration and continuous process improvement.
If you have strong SAP HCM expertise, understand the importance of accurate HR and payroll systems, and enjoy turning complex business needs into practical technology solutions, this opportunity offers the chance to make a meaningful contribution within a national logistics environment.