Business System Analyst

Minimum requirements:

• Relevant qualification in Information Technology, Business Systems, Information Systems, Business Analysis, Data Analytics or a related field.
• Experience in business systems administration, systems analysis, business process improvement or a similar role.
• Advanced Microsoft Excel skills, including complex formulas, pivot tables, data analysis and reporting.
• Experience developing reports, forecasting tools and business tracking models.
• Strong understanding of business processes, systems functionality and operational workflows.
• Experience identifying inefficiencies and implementing process improvements.
• Experience coordinating projects, system enhancements or implementation initiatives.
• Understanding of systems integration and automation.
• Strong analytical, problem-solving and troubleshooting abilities.
• Excellent communication and stakeholder management skills.
• Ability to work independently and take ownership of initiatives.
• SQL or database experience would be advantageous.
• Experience with ERP systems, CMS platforms, reporting tools or integrated business applications would be beneficial.

Personality Traits:

• Analytical and detail-oriented.
• Proactive and improvement-driven.
• Commercially and operationally minded.
• Organised and accountable.
• Confident communicator and collaborative problem-solver.

Duties and responsibilities:

• Business systems administration and improvement:
• Administer, maintain and support business systems, platforms and applications.
• Identify opportunities to improve existing systems, functionality and workflows.
• Coordinate system updates, enhancements, integrations and implementation projects.
• Investigate system-related issues and liaise with relevant stakeholders or service providers to resolve them.
• Ensure systems support business requirements and operational objectives.
• Identify opportunities to automate manual processes and improve data accuracy.
• Data analysis, forecasting and reporting:
• Develop and maintain Excel-based reports, forecasting tools and business tracking models.
• Analyse operational data to identify trends, discrepancies and opportunities for improvement.
• Prepare accurate management reports and performance summaries to support business decisions.
• Assist with forecasting, planning and resource allocation using historical data and business trends.
• Consolidate information from various sources into meaningful reports for management and the Board of Directors.
• Improve reporting processes to ensure information is accurate, consistent and available when required.
• Process improvement and operational efficiency:
• Review existing business processes and identify inefficiencies, bottlenecks and unnecessary administrative tasks.
• Develop and implement practical solutions to streamline workflows and improve productivity.
• Map existing processes and recommend improved procedures where required.
• Drive continuous improvement initiatives across systems and business operations.
• Identify opportunities to reduce manual work, duplication and errors through improved systems and processes.
• Monitor the effectiveness of implemented improvements and recommend further enhancements.
• Project management and implementation:
• Coordinate systems-related projects, upgrades and business improvement initiatives.
• Gather requirements from internal stakeholders and translate them into actionable project plans.
• Monitor project timelines, deliverables and implementation progress.
• Liaise with IT service providers, developers and internal teams to ensure successful project delivery.
• Support the implementation of new systems, processes and reporting tools.
• Provide updates to management on project progress, challenges and improvement opportunities.
• Business support and stakeholder collaboration:
• Work closely with management and operational teams to understand business requirements.
• Provide support and guidance on the effective use of business systems and reporting tools.
• Identify opportunities to improve the availability and quality of business information.
• Ensure system and process improvements align with the company's operational and strategic objectives.
• Maintain appropriate system documentation, reporting procedures, and process guidelines.