Senior IT Technician/ IT Operations Technician/ Senior Technical Support Analyst

We’re Hiring: Senior IT Technician

We’re looking for a dynamic professional to provide advanced IT support and ensure the smooth running of business-critical systems.

• Deliver advanced technical support for hardware, software, and network issues within SLA timelines
• Troubleshoot and perform root cause analysis on system faults
• Support enterprise-level applications and systems (Power Apps, O365, Azure, onsite servers)
• Perform daily server checks via RMM tools to ensure optimal system performance
• Administer server storage solutions and network devices
• Ensure IT infrastructure security, integrity, and compliance with policies
• Manage system updates, security patches, and backups
• Monitor and respond to security incidents and threats
• Maintain and configure PABX systems (cordless & desk phones)
• Assist with IT-related tickets and provide end-user education on new technologies
• Maintain up-to-date IT documentation, LAN/WAN diagrams, and procedures
• Contribute to evaluating and implementing new hardware and software solutions
• Drive the development of onsite and cloud-based Microsoft ecosystems

• Degree/Diploma in IT, Information Systems, or related field
• Microsoft Certifications (Azure Administrator, Windows Server Hybrid Administrator, or 365 Enterprise Administrator)
• 4–6 years’ experience in a senior IT support role
• Strong knowledge of IT network infrastructures, TCP/IP, servers, firewalls, managed switches, and hypervisors
• Hands-on experience with O365 administration and enterprise systems support
• Excellent communication skills and ability to support users at all levels
• Dependable, proactive, detail-oriented, and able to work under pressure

Location: Parow, Cape Town

Competitive package offered

Ready to take the next step in your IT career? Apply today

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