Call Centre Agent

Key Responsibilities:

• Answer incoming calls and respond to customer inquiries
• Make outbound calls for sales, follow-ups, or surveys (if required)
• Resolve customer complaints efficiently and professionally
• Provide accurate information about products, services, or policies
• Capture and update customer information in systems
• Meet performance targets (e.g., call handling time, customer satisfaction, sales targets)
• Escalate complex issues to supervisors when necessary
• Maintain a high level of professionalism and customer service

Required Skills & Competencies:

• Matric or equivalent
• Excellent verbal communication and active listening skills
• Previous call centre or customer service experienceÂ
• Familiarity with customer service principles
• Strong problem-solving ability
• Customer-focused mindset
• Basic computer literacy (CRM systems, email, data entry)
• Ability to multitask and manage time effectively
• Emotional resilience and patience
• Clear speaking voice and good telephone etiquette