Showroom Sales Consultant

The consultant builds lasting customer relationships, maintains showroom standards, and acts as a brand ambassador, reflecting commitment to quality, innovation, and industry leadership.

Duties & Responsibilities:

• Greet and welcome all customers entering the showroom with professionalism and warmth.
• Understand customer needs and assist in selecting suitable textile products.
• Provide detailed information on product features, specifications, and pricing (cut, roll, trade, and public).
• Conduct product demonstrations to highlight features and benefits.
• Emphasise unique selling points and tailor solutions to customer requirements.
• Address customer inquiries, concerns, and complaints promptly and courteously.
• Offer equal assistance to all customers, regardless of their assigned sales representative.
• Communicate effectively with the sales staff when assisting their clients in the showroom.

• Actively promote and upsell products to maximize sales opportunities.
• Provide accurate information on product availability and delivery timelines.
• Close sales, prepare and have the necessary documents processed, efficiently.
• Meet or exceed individual sales targets within set timeframes.
• Utilize social media platforms effectively to promote products and generate leads.

• Ensure high levels of customer satisfaction through excellent service.
• Maintain detailed records and foster long-term customer relationships through regular follow-up.

• Develop in-dept knowledge of all showroom products.
• Stay updated on product features, specifications, and industry trends.
• Attend product launches and relevant industry events, including sales conferences.
• Participate in ongoing training to enhance product knowledge and sales techniques.
• Regularly update showroom samples, ensuring discontinued items are removed.

• Support sales team by providing information and samples when they are unavailable.

Manage the cutting service, reorder depleted stock, and maintain an organised cutting room.