Front of House/ Receptionist (Optometrist)

Front of House (Optometrist)

Salary: R13 500 – R18 000 CTC p.m. (depending on experience)

Duties which can be expected:

• Make patients feel welcome and offer refreshments
• Communication with clients – Email, WhatsApp, answering phone calls
• Helping clients choose frames
• Quotations and Invoicing
• Stock replenishes
• Loading of stock
• Explain quotation and/or products to patients
• Order jobs from Lab
• Patients follow up – Follow up if patient is happy with service and product.
• Weekly Postings
• Sending Weekly and Monthly reports
• Check Lab orders statutes daily/weekly
• Monthly stock take
• Adding all supplier invoices to Dropbox weekly.
• Check costing of invoices and work out GP% on each invoice. Inform management if GP% falls under suggested requirements
• Vert jobs back from lab
• Bring any alarming querier to managers’ attention. This will include, Credits, jobs wrongly ordered, any damaged product or difficult customers.
• Work on the age analysis on a weekly basis follow up on outstanding payments
• Follow up pending jobs

The ideal person will:

• Love people and be willing to help where needed.
• Be able to do sales.
• Offer our patients a great customer experience in line with our brand.
• Be Energetic & Fun
• Take Ownership
• Loyalty
• Have a Growth Mindset
• Spreading Happiness
• Be Solution Driven