Telesales Consultant

Job Purpose:

To generate sales and grow the client base through proactive outbound calling, relationship building, and excellent customer service. The Telesales Consultant will play a key role in driving revenue by engaging with both new and existing clients in the food services and hospitality sector.

Key Responsibilities:

• Conduct high-volume outbound calls to prospective and existing clients
• Generate new business through cold calling and lead follow-ups
• Maintain and grow relationships with existing customers
• Identify customer needs and recommend suitable products/services
• Achieve and exceed daily, weekly, and monthly sales targets
• Process orders accurately and efficiently
• Handle customer queries, objections, and complaints professionally
• Follow up on quotes, leads, and previous interactions to close sales
• Maintain an up-to-date CRM system with accurate client information
• Upsell and cross-sell products to maximize revenue opportunities
• Stay informed about product offerings, promotions, and industry trends

Minimum Requirements:

• Matric (Grade 12) essential
• Relevant tertiary qualification advantageous
• Proven telesales / internal sales / call centre experience essential
• Experience in food services, FMCG, or hospitality sales advantageous
• Strong computer literacy (MS Office, CRM systems)
• Ability to work in a target-driven environment

Key Competencies & Skills:

• Strong telesales and closing skills
• Excellent verbal communication and telephone etiquette
• Persuasive and confident negotiation ability
• Resilience and ability to handle rejection
• High level of energy and enthusiasm
• Strong listening and needs-analysis skills
• Customer-focused with a service-driven approach
• Good administrative and organisational skills
• Ability to multitask and manage a high call volume
• Attention to detail and accuracy in order processing
• Problem-solving mindset

Behavioral Attributes:

• Self-motivated and target-driven
• Positive, proactive attitude
• Persistent and determined to achieve results
• Professional and well-spoken
• Team player with a willingness to learn and grow
• Ability to remain calm under pressure
• Adaptable and quick to learn new systems/products

What Success Looks Like:

• Consistent achievement of sales targets and KPIs
• High call conversion rates
• Strong customer retention and repeat business
• Accurate and efficient order processing
• Positive client feedback and service excellence