Operations Controller

We are seeking a detail-oriented and proactive Controller to provide essential support to the Key Account Manager with the day-to-day management of allocated accounts. The successful candidate will play a key role in ensuring smooth operational flow, timely documentation, and effective coordination with all relevant stakeholders.

Key Responsibilities:

• Assist the Key Account Manager with all account-related duties.
• Manage file registrations and ensure pre-alerts are in place.
• Verify requirements for original documents and handle surrendering when needed.
• Request ANFs and assist with shipment tracking.
• Obtain all charges, prepare payment requisitions, and capture 3rd-party invoices in advance.
• Liaise with the Operations Manager for approval of storage, demurrage, detention, inspection invoices, etc.
• Obtain releases from shipping lines, co-loaders, and airlines in advance.
• Prepare files for Customs handover and obtain clearing instructions.
• Send internal and external transport instructions and update NAVIS where required.
• Arrange inspections with 3rd parties (SAPS, NRCS, Customs, SARS, etc.) in consultation with the Key Account Manager.
• Obtain DROs and PODs.
• Scan all relevant documentation into Ship Shape.
• Provide support with export operations as required.
• Ensure proper file closure once disbursements are finalized.

Requirements:

• Matric / Grade 12 (minimum).
• Previous experience in freight forwarding, clearing, or logistics administration.
• Knowledge of sea freight is advantageous (air freight exposure is a plus but not essential).
• Strong organizational and document management skills.
• Ability to multitask, work under pressure, and meet deadlines.
• Excellent communication and coordination abilities.
• Proficiency in relevant freight/logistics systems (e.g., NAVIS, Ship Shape) will be beneficial.