Team Manager â Contact Centre Sales
Call Centre Staffing Bellville
Key Responsibilities
- Set and manage clear performance, quality, and development goals for team members.
- Motivate and coach the team to achieve and exceed sales targets.
- Manage incentive programs and budgets.
- Oversee onboarding and training for new consultants.
- Support staff career growth and skills development.
- Handle people-related issues including absenteeism, performance management, and disciplinary processes.
- Monitor productivity, quality, and compliance adherence.
- Manage capacity, complaints, and call structure adherence.
- Collaborate with project and campaign management teams to ensure readiness and target achievement.
- Build and maintain a motivated, results-driven sales team.
- Matric (or equivalent qualification).
- Minimum 3 years experience in team management within a sales environment.
- At least 2 years experience in an outbound call centre.
- Background in financial services or insurance will be advantageous.
- Sound understanding of IR processes.
- Strong grasp of first-line management practices.
- Familiarity with contact centre systems, procedures, and performance management tools.
- Knowledge of business processes, teamwork principles, and staff motivation techniques.
- Ability to handle pressure and manage diverse teams effectively.
- Resilience and results orientation.
- Excellent communication and interpersonal skills.
- Strong planning and organizational ability.
- Collaborative leadership style with a focus on coaching and development.
- Commitment to continuous improvement and operational excellence.
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