Executive Housekeeping Manager - Cape Town
HR Genie Cape Town
We are seeking a highly experienced Executive Housekeeper with a strong background in large-scale hotels, ideally 4 and 5-star, to join our Rooms Division leadership team as Director of Housekeeping. You will take full ownership of housekeeping operations for 349 rooms, ensuring that every guest room, public area, and back-of-house space exceeds expectations and delivers an exceptional 5-star plus experience.
In this pivotal role, you will lead, inspire, and develop a team of approximately 85 while overseeing operational excellence, financial performance, asset management, and guest satisfaction. You will collaborate closely with the Rooms Division leadership to maintain seamless, luxury-standard experiences throughout the hotel.The President Hotel is on an exciting journey to be recognised as a true luxury destination, and this role is central to achieving that vision.
Experience & Requirements- Minimum 5 years' senior leadership experience in housekeeping within a luxury hotel (300+ rooms)
- Proven track record in strategic planning, budget management, and operational excellence
- Advanced knowledge of Opera PMS and housekeeping systems (Omni, Trac Tech, etc.)
- Strong data analysis and reporting skills (Excel proficiency essential)
- Degree or diploma in hospitality management (preferred)
- Strategic leadership, financial acumen, operational excellence, guest-centric mindset, team development, and asset/inventory management
- Develop and execute a housekeeping strategy aligned with the hotel's luxury vision
- Collaborate with Rooms Division leadership to deliver seamless guest experiences
- Champion innovation and continuous improvement across the department
- Oversee the presentation and hygiene of all guest rooms, public areas, and outdoor spaces
- Conduct inspections, address guest feedback, and implement corrective actions
- Manage laundry operations and linen cycles to ensure quality and cost control
- Prepare and manage the housekeeping budget, including payroll, laundry, supplies, and capital expenditure
- Monitor expenses, track variances, and optimise operational efficiencies
- Take full P&L responsibility, managing cost per occupied room (CPOR)
- Maintain and safeguard departmental assets and equipment
- Set and monitor PAR levels, ensuring efficient stock management
- Oversee preventative maintenance and asset lifecycle planning
- Lead, coach, and inspire a team of 85 managers, supervisors, and attendants
- Drive performance management, training, and succession planning
- Build a culture of pride, accountability, and service excellence
- Deliver accurate financial and operational reporting
- Ensure compliance with labour laws, safety standards, and hotel policies
- Participate in audits and uphold best-practice housekeeping standards
Applicants must hold a valid South African ID, and only candidates with large-scale luxury hotel housekeeping experience will be shortlisted. Please ensure your CV highlights your
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