Head of Housekeeping
The Legends Agency Cape Town
Head of Housekeeping
Lead, motivate, and elevate hospitality standards across premium short-term rentals
Lead, motivate, and elevate hospitality standards across premium short-term rentals
Cape Town | R30,000.00 Basic + Incentives | 08:00am - 17:00pm
About Our Client
Our client manages a growing portfolio of high-end short-term rental properties in Cape Town, setting the benchmark for comfort, quality, and memorable guest experiences. Their focus is on delivering a seamless stay through exceptional service and immaculate presentation.With a strong emphasis on professionalism, innovation, and teamwork, they provide an environment where leaders can drive change, inspire teams, and make a lasting impact on hospitality excellence.
The Role: Head of Housekeeping
The Head of Housekeeping will take full ownership of housekeeping operations across all properties, ensuring every space is guest-ready at all times. You will lead, train, and manage a large team, uphold strict quality standards, and collaborate closely with other departments to resolve issues and maintain operational efficiency.This role is key to enhancing the guest experience through leadership, consistency, and innovation.
Key Responsibilities- Manage and lead a large housekeeping team, including recruitment, training, scheduling, and performance management
- Conduct regular quality checks to ensure all properties meet or exceed cleanliness and presentation standards
- Address and resolve guest complaints or property concerns efficiently
- Enforce company policies on attendance, performance, and conduct
- Support Supervisors with performance evaluations and coaching for team growth
- Create a positive, accountable, and high-morale work environment
- Ensure all properties remain fully stocked, clean, and guest-ready at all times
- 5+ years of experience in a housekeeping management role (preferably in short-term rentals or hospitality)
- Based in Cape Town
- Proven leadership skills with the ability to inspire and motivate large teams
- Highly detail-oriented and exceptionally organised
- Creative thinker with a proactive approach to problem-solving
- Strong communication and interpersonal skills
- Comfortable using mobile apps and digital tools for field operations
- Thrives in a fast-paced, high-pressure environment while maintaining quality standards
Hospitality HireCape Town
They are seeking an experienced Housekeeping Supervisor to lead and support the housekeeping team, ensuring consistently high standards of cleanliness and guest satisfaction. If you live and breathe these values - Teamwork, Respect, Innovation...
Professional Career ServicesCape Town
Employer Description
Upmarket Lodge
Job Description
An exclusive hospitality establishment in Stellenbosch is seeking a detail-oriented and proactive Housekeeping Assistant Manager to support its high standards of service and presentation...
The Royal PortfolioCape Town
The Silo Hotel's Assistant Executive Housekeeper will be responsible for planning, organising and developing the overall operations of the Housekeeping department to deliver on The Royal Portfolio’s Purpose, which is “To give our guests a complete...