Receptionist - Centurion - ref. p0136515

A recent professional profile photo is to accompany your application

START DATE : A.S.A.P / Immediate

REQUIREMENTS:

• Matric or equivalent (essential)
• Qualification in Reception or Office Administration (desirable)
• 12 years of relevant experience (essential)
• Proficiency in Microsoft Office
• Excellent people skills with a professional and friendly approach
• Remains calm and composed under pressure
• Strong task management and organisational abilities
• Builds positive relationships with clients and colleagues
• Positive, solution-focused mindset
• Maintains high standards of professionalism
• Follows procedures and company guidelines accurately

DUTIES:

Internal Process:

• Welcome visitors in a professional and friendly manner to ensure an excellent client experience.
• Determine the reason for the visit and either accompany them to the relevant location or notify the appropriate person.
• Follow security protocols for visitors, capture their details, and issue security tags when required.
• Answer calls in a professional and friendly manner to maintain a high standard of client service.
• Accurately route client complaints and queries to the appropriate department.
• Maintain files in an orderly manner, ensuring they are accessible to relevant stakeholders.
• Collate, compile, and distribute documents to relevant stakeholders within defined standards and timeframes.
• Escalate faults or housekeeping issues to the appropriate stakeholders or service providers.
• Ensure compliance with company policies, procedures, and guidelines.

Client:

• Provide authoritative advice and expertise to clients and stakeholders.
• Build and maintain strong relationships with internal and external stakeholders.
• Deliver on service level agreements to manage and meet client expectations
• Make recommendations to improve client service and promote fair treatment of clients.

People:

• Contribute to a culture that builds rewarding relationships, encourages feedback, and delivers exceptional client service.
• Develop and maintain collaborative relationships with peers and stakeholders.
• Actively participate in and support change initiatives.
• Continuously enhance personal expertise in professional, industry, and legislative knowledge
• Contribute to innovation by developing, sharing, and implementing new ideas.
• Take ownership of personal career development.

Finance:

• Contribute to the financial planning process within your area of responsibility.
• Identify opportunities to enhance cost-effectiveness and improve operational efficiency.
• Manage financial and company resources responsibly.
• Provide input into risk identification processes and share recommendations in the appropriate forums.

HOURS:

• Monday to Friday: 08:00 17:00