Call Centre Manager: Banking Collections
Ergasia Placements Pretoria R 16,000/month
Minimum Requirements
- Matric/Grade 12 (compulsory)
- Minimum 4 years experience in a call centre or financial services environment as a manager.
- Exposure to banking platforms and recovery processes.
- Proficiency in Microsoft Office.
- Clear criminal and credit record.
- Strong command of English (additional languages advantageous).
- Willingness to work shifts, weekends, and public holidays as needed.
- Excalibur 4 (including admin functions)
- Calibi Software and Rocketmailer
- FICO and ABSA recoveries systems
- Strong Excel skills (pivoting, sorting, formula use)
- Manage daily call centre operations and agent productivity.
- Lead and optimise inbound and outbound recovery campaigns.
- Monitor collections performance and analyse book data to enhance efficiency.
- Develop and implement effective work processes and collection strategies.
- Conduct performance discussions and provide coaching to agents.
- Approve and monitor leave, shifts, and staff performance metrics.
- Provide feedback and reporting on campaign effectiveness (calls, SMS, emails).
- Attend client meetings and accurately interpret client KPIs into operational goals.
- Use software tools such as Excalibur 4, Calibi, Rocketmailer, FICO, Freshdesk, and Excel (pivot tables, formulas).
- Excellent people and communication skills (high EQ and IQ).
- Strong attention to detail and analytical thinking.
- Capability to lead, motivate, and train teams.
- Flexible, adaptable, and capable of working under pressure.
- Skilled in collections strategy execution and campaign development.
The Hiring HousePretoria
Management or Contact Centre Certifications
Minimum applicable experience (years):
• 3+ years in Call Centre Management / Supervision
Required nature of experience:
• Team management / supervision
• Enforcing OPs and Company Policies
• B2C / DTC sales...
DiscoveryPretoria
of the SLA and OLA Management process
• Process knowledge of ITIL Process
• Technical knowledge of Call Centre management suites and monitoring tools
• Knowledge of Business organization and services.
EMPLOYMENT EQUITY
The Company’s approved Employment...
Dante PersonnelPretoria
Minimum requirements:
• Minimum of 2 years experience
• Must be presentable and well spoken
• Fluent in English and Afrikaans
• Available immediately
Consultant: ILLCA BASSON - Dante Personnel Johannesburg