German Speaking Customer Service Representative

German Speaking Customer Service Representative

Online Retail Project

Salary: R20,000 – R25,000 per month + Benefits

Job Overview

We are looking for German-speaking Customer Service Representatives with strong German language skills (B2–C2) to support a global online retail project in Umhlanga, South Africa. This is a fully on-site role within a dynamic, shift-based environment.

• German: B2–C2 level (very good to native-level proficiency required)
• English: Advanced (for training and internal communication)

• Manage customer inquiries via phone, email, and chat
• Support customers with orders, deliveries, returns, and account-related topics
• Deliver high-quality service while meeting KPIs and quality standards
• Follow internal processes and compliance guidelines

• Matric / Grade 12 qualification (mandatory)
• Strong communication and problem-solving skills
• Availability for 24/7 rotating shifts
• Willingness to work on-site in Umhlanga
• Previous customer service experience is an advantage

• 1x local flight to Durban prior to start date
• 20 nights accommodation provided (company-selected location)
• Relocation support available for candidates relocating within South Africa
• Paid training
• Career development opportunities
• International and professional working environment