Customer Service Representative
The Skills Mine Johannesburg
Requirements
- A minimum of 12 months’ call centre experience
- 1 to 2 years’ customer service experience
- Experience in Web/App/WhatsApp chat will be advantageous
- Good verbal and written communication skills
- Must be available to work from the office on rotational shifts, including weekends and public holidays
- Responsible for customer service on banking services and products through effective case management for clients.
- Analyse and troubleshoot all client requests and queries in line with company guidelines and scripts, routing calls to the appropriate resource if necessary.
- Answer multiple customer requests through phone, chat, and email as they enter the queue.
- Handle customer enquiries across all channels.
- Manage and resolve customer complaints.
- Provide customers with product and service information.
- Enter new customer information onto the system (Athena).
- Identify and escalate priority issues.
- Follow up on customer calls where necessary.
- Document all call information according to standard operating procedures.
- Complete call logs.
- Produce call reports.
Lotus RecruitmentJohannesburg
KEY REQUIREMENTS FOR CONSIDERATION:
• You will have Matric, coupled with 5 plus years experience in providing support to customers and the production teams within FMCG, Packaging, Labelling or related sectors
• You will have experience in providing...
Mayfly Agri (Pty) LtdJohannesburg
Minimum requirements for the role:
• Must have a National Senior Certificate (Matric)
• Minimum 2-3 years working experience within the relevant industry
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AccentureMidrand, 25 km from Johannesburg
is required;
• Re-route all calls meant for other transversal service/help desks via official channels;
• Provide functional and/or technical support for resolution of customer problems, incidents, issues, requests and queries;
• Liaise with other support...