Italian Speaking Customer Services Representative

Italian Speaking Customer Services Representative

Join a Fast-Growing Beauty & Wellness Tech Brand!

Cape Town CBD, Office-Based | SaaS / Beauty & Wellness Tech | R22,000R30,000 CTC

About Our Client

A leading SaaS company in the Beauty & Wellness Tech space, driving digital transformation for salons, spas, and beauty professionals. With an AI-powered platform and a rapidly growing UK customer base, they deliver intuitive tools that empower both consumers and service providers.

The Role: Italian Speaking Customer Services Representative

You'll also work closely with internal teams to improve customer journeys and platform usage.

• Minimum 2 years experience in B2B outbound sales or client support, ideally within SaaS or tech
• Manage AI-powered live chat systems (e.g., Intercom, Zendesk) and optimize flows based on user feedback
• Provide live support to individual users and business clients (salons, spas, beauty professionals)
• Assist with onboarding, troubleshooting, and feature support
• Identify upsell and cross-sell opportunities during conversations
• Guide prospects through demos and sales cycles; follow up with inactive users
• Escalate technical issues and manage resolution timelines
• Maintain documentation and tag automation opportunities

• 2+ years in B2B sales or support, preferably in SaaS or tech
• Native or fluent Italian and professional-level English
• Hands-on experience with UK-based clients; familiar with UK communication norms
• Proven ability to manage full sales cycles
• Skilled in Salesforce, Slack, Google Workspace, Microsoft Office
• Experience with live chat tools and CRM dashboards
• Proactive, self-motivated, and thrives in fast-paced environments
• Strong organizational skills and attention to detail
• Bonus: Experience in beauty, wellness, or personal care industries
• Bonus: Passion for digital tools and automation