IT Support Technician
Network Recruitment Johannesburg
Key duties and responsibilities.
- Be the go-to person for hardware, software, and network issues.
- Diagnose and resolve incidents quickly, escalating when needed.
- Keep tickets updated, documented, and closed efficiently.
- Configure, deploy, and maintain laptops, desktops, and mobile devices.
- Ensure devices are secure, compliant, and performing at their best.
- Communicate clearly with users, keeping them informed every step of the way.
- Assist with onboarding/offboarding and basic infrastructure support.
- 24 years IT support experience.
- Strong troubleshooting skills in Windows environments.
- Microsoft 365 expertise and familiarity with business apps.
- Experience with ticketing systems (ManageEngine, ServiceNow, Zendesk, etc.).
- Basic networking knowledge (TCP/IP, DNS, DHCP).
- Exposure to endpoint management tools, Active Directory/Azure AD (advantageous).
- Problem-solver with attention to detail.
- Excellent communicator with a customer-first mindset.
- Able to juggle multiple tasks under pressure.
- Accountable, adaptable, and eager to learn.
- Support requests handled quickly and efficiently.
- Users feel supported with clear communication.
- Issues resolved effectively with minimal repeats.
- Devices stay stable, secure, and functional.
Apply now!
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