Offshore IT Technician

Job Summary

You will be the first point of contact for all IT-related issues on the rig.

• Provide first- and second-line IT support to offshore personnel.
• Install, configure, and maintain computer hardware, software, printers, and network equipment.
• Monitor and troubleshoot network connectivity, including satellite and radio communications.
• Manage and maintain routers, switches, firewalls, and wireless access points.
• Liaise with onshore IT teams to ensure seamless communication and issue resolution.
• Maintain and update asset and configuration management databases.
• Monitor system performance and carry out routine preventative maintenance.
• Ensure backups, antivirus, and patch management are up to date and functioning properly.
• Implement and maintain cybersecurity protocols in line with company policies.
• Support VOIP systems and satellite communication platforms.
• Participate in the development and enforcement of IT standards and procedures.
• Maintain accurate documentation of systems, configurations, and procedures.
• Provide support during system upgrades, outages, and disaster recovery scenarios.

Requirements

• Diploma or Degree in Information Technology, Computer Science, or a related field.
• 3+ years of IT support experience, preferably in an industrial or remote/offshore environment.
• Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPN).
• Hands-on experience with Cisco or Juniper network devices.
• Familiarity with satellite communication systems (e.g., VSAT, Iridium).
• Knowledge of Microsoft Windows Server, Active Directory, Office 365, and backup solutions.
• Experience with remote desktop tools and helpdesk ticketing systems.
• Valid BOSIET, HUET, and offshore medical certificate (or willingness to obtain).

• Cisco CCNA or CompTIA Network+/Security+ certification.
• Experience with cybersecurity practices in industrial control systems.
• Familiarity with ITIL principles or similar service management frameworks.

• Self-motivated and able to work independently under pressure.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• High attention to detail and commitment to safety.

Sea Going Personnel

Excellent written &verbal communication skills in English

Valid Passport

Valid Seafarers Medical certificate

Valid Police Clearance Certificate

Seamans Record Book (RSA/Nambia)