Call Centre Quality & Training Coordinator
Greys Personnel Durban
Key Responsibilities
- Monitor and evaluate inbound and outbound calls for quality and compliance
- Assess calls against internal standards including POPIA, communication, tone, negotiation, and payment handling
- Review call recordings, transcripts, and QA scorecards to assess performance
- Provide constructive feedback and coaching to agents
- Identify training gaps, trends, and recurring performance issues
- Support onboarding, refresher training, and role-play coaching
- Assist with QA reporting and performance summaries for management
- Contribute to improvements in QA processes and training material
- Support investigations relating to call quality or agent conduct
- Minimum 3 years experience in a call centre QA, coaching, senior agent, or team leader role
- Strong listening skills and excellent attention to detail
- Ability to assess communication, tone, empathy, and call control
- Confident in providing constructive feedback
- Good computer literacy (MS Excel and reporting tools)
- Comfortable working with new systems and technology-driven tools
- Professional, fair, and development-focused approach
- Experience with QA scorecards or call monitoring tools
- Exposure to AI tools
- Training experience
- Knowledge of debit order, DebiCheck or payment arrangements
How to apply:
Tiger RecruitmentDurban
Seeking a well-spoken lady for my Transport client to handle all admin-related tasks for the warehouse.
Please note, the role is 100% WFH (work from home) and the client requires an Afrikaans speaking candidate.
Min. 2 years in similar role, with...
Talented RecruitmentDurban
The successful candidate will be responsible for accurately maintaining the cash book, processing financial transactions, and providing support to the finance department.
Key Responsibilities:
• Maintain and update the cash book on a daily basis
Talented RecruitmentDurban
Key Responsibilities:
• Manage the booking of containers and liaise with shipping forwarders and agents.
• Maintain and update records of transactions in line with company policies.
• Communicate with suppliers, shipping agents, and other relevant...