Operations Manager

The ideal candidate will have a strong background in cross-border logistics and clearing, excellent leadership skills, and a proven track record of improving operational efficiency.

QUALIFICATION & EXPERIENCE:

• Bachelors degree in Logistics, Supply Chain Management, Business Administration or a related field is preferential.
• Minimum 5 years experience in logistics or supply chain management.
• In-depth understanding of logistics within the African market.

Responsibilities:

• Lead and manage the daily operations of the company's Zambia team as well as building the transport leg for the company.
• Develop and implement strategic plans to enhance operational efficiency, reduce costs, and improve service quality.
• Draft sales budget for the division, and recruit staff to grow in line with the strategy.
• Supervise, train, and mentor a team of logistics professionals, fostering a culture of continuous improvement and high performance.
• Ensure all operations comply with relevant regulations, safety standards, and company policies.
• Maintain strong relationships with clients, addressing their needs and resolving any issues that may arise promptly.
• Work closely with all departments, to ensure seamless operations and customer satisfaction.
• Leverage logistics software and technology to streamline operations and enhance visibility across the supply chain.

Core Competencies:

• Outstanding analytical and problem-solving capabilities.
• Good written and verbal communication skills.
• Ability to lead, motivate and develop a high-performing team.
• Expertise in developing and implementing strategic plans to optimise operations.
• Outstanding communication and interpersonal abilities.
• Strong customer service orientation