Sales and Logistics Administrator (Cape Town)

The ideal candidate will be organized, responsive, and able to work efficiently in a fast-paced, time-sensitive environment.

Key Responsibilities:

• Sales Support & Order Management
• Capture and process sales orders accurately in the system.
• Delegate and assign orders to relevant departments for fulfilment.
• Coordinate with warehouse or production teams to ensure timely dispatch.
• Courier and Delivery Coordination
• Book and schedule courier collections and deliveries.
• Liaise with courier companies for order tracking and resolve any delivery delays or issues promptly.
• Troubleshoot logistics problems via phone and email communication.
• Proof of Delivery & Invoice Administration
• Procure Proof of Deliveries (PODs) from courier companies and ensure they are accurately captured and filed.
• Collect and file invoices from retailers and buyers.
• Maintain up-to-date and organized digital and/or physical records.
• Communication & Reporting
• Maintain professional phone etiquette when dealing with couriers, clients, and internal teams.
• Provide timely updates to sales and logistics teams regarding order statuses.
• Generate basic reports on order fulfilment and logistics metrics as needed.

Required Skills and Competencies:

• Strong telephone and interpersonal communication skills.
• Working knowledge of Microsoft Excel (basic formulas, data entry, sorting/filtering).
• Excellent time management and prioritization skills ability to meet deadlines in a high-pressure environment.
• High attention to detail and accuracy in data entry and filing.
• Ability to problem-solve under pressure, especially with logistics-related issues.
• Preferred Qualifications:
• Previous experience in a sales support, administration, or logistics coordination role.
• Familiarity with courier booking platforms or logistics software.
• Understanding of supply chain or order fulfilment processes is an advantage.
• Working Conditions:
• Office/warehouse-based with regular communication via phone and email.
• Occasional overtime may be required during peak sales or delivery periods.

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