Housekeeping Manager

Location: Stellenbosch

About

Success in this role requires the ability to assist with planning and coordinating housekeeping team activities by ensuring that operating procedures and standards are met. The role demands high attention to detail, strong leadership, teamwork, and a consistent focus on exceeding guest expectations.

Main Responsibilities:

• Conduct daily checks on public areas, rooms, and all guest facilities to uphold the highest standards of cleanliness and guest experience.
• Implement and maintain high standards of cleanliness, hygiene, and safety across all areas.
• Monitor equipment usage and stock consumption to ensure efficiency and minimize waste.
• Implement and monitor processes to ensure housekeeping staff operate in a manner that reduces risk of damage to buildings, furniture, and equipment.
• Ensure all housekeeping-related guest requests and concerns are addressed promptly and effectively.
• Prepare weekly housekeeping schedules based on forecast and allocate tasks accordingly.
• Work with department leaders to support the development of team leaders and employees.
• Provide feedback and conduct probationary and performance reviews according to required standards.
• Enforce discipline in line with the Code of Conduct where necessary.
• Provide direction, oversight, and guidance to the housekeeping team to ensure motivation and alignment with standards.
• Prepare and propose the annual housekeeping budget to the Hotel Manager.
• Manage attendance and leave balances to control staffing costs.
• Coordinate with procurement teams to source quality cleaning materials, linens, and guest amenities.
• Provide ongoing training to housekeeping staff to improve service delivery, efficiency, and guest interaction.

Experience and Skills:

• Minimum of 5 years experience in a similar role within a 5-star luxury property
• Excellent communication skills, both written and verbal
• Computer literate
• Strong leadership experience
• Strong training and development skills
• Effective rostering abilities
• Knowledge of expense control and inventory management
• Ability to remain calm and professional under pressure

Inherent Requirements:

• Diploma in Hospitality Management
• Valid drivers license
• High level of physical endurance
• Preference given to candidates from Franschhoek and neighbouring areas