Business Analyst

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START DATE : A.S.A.P

REQUIREMENTS:

• Formal NQF Level 7 qualification with 13 years experience in one or more of the following areas: Information Systems, Engineering, Warehouse Management Systems (WMS), or Enterprise Resource Planning (ERP)
• Strong written and verbal communication skills, with the ability to work effectively with cross-functional business teams
• Strong analytical and problem-solving skills, with the ability to identify, analyze, and resolve issues effectively
• Knowledge of Management Information Systems (MIS), including ERP, WMS, and BI tools
• Data interrogation skills, including SQL experience
• Advanced Microsoft Excel skills, including pivot tables, macros, and logical formulas
• Project management skills
• Ability to work under pressure and meet tight deadlines
• Experience in a wholesale or manufacturing (factory) environment is advantageous

DUTIES:

• Take ownership of assigned systems and maintain a working knowledge of all related systems, including supporting systems, technical requirements, constraints, and associated business processes and objectives.
• Understand the holistic business systems environment and how individual systems interact, integrate, and impact one another; identify and recommend areas for improvement.
• Review, document, and regularly update business and system processes on a cyclical basis.
• Advise on, assist with, or lead new system implementations, supporting project teams to deliver effective solutions while enabling business units to adopt and benefit from new systems.
• Evaluate existing systems to identify issues, inefficiencies, and areas for improvement.
• Continuously monitor system performance by implementing automated KPI dashboards and reports, and liaise with users to identify issues, bugs, and improvement opportunities.
• Assess and prioritize system issues based on severity and business impact, collaborating with stakeholders to ensure practical, viable, and sustainable solutions.
• Work closely with developers and vendors to design solutions for new developments and system issues, and ensure thorough testing prior to go-live.
• Collaborate with the infrastructure team to ensure appropriate backups, resources, and risk mitigation measures are in place.
• Provide on-site training and documented standard operating procedures (SOPs) to users prior to go-live, and deliver hands-on support during and after implementation, including after-hours support where required.
• Update relevant business process maps following system changes or implementations.
• Assist the helpdesk in resolving complex technical tickets and liaise with users to ensure issues are resolved effectively; update or create SOPs where necessary and determine if additional training or development is required.
• Manage system updates and releases.
• Facilitate requirements-gathering sessions with stakeholders to define and document business needs.
• Research and evaluate off-the-shelf system solutions, conduct benchmarking, fit-for-purpose analysis, and cost assessments to recommend optimal solutions; assess the feasibility of in-house development where appropriate.
• Support vendors and developers with system customization and design, providing input into development and implementation; lead design and implementation for smaller-scale projects.
• Conduct and document impact assessments across the broader systems environment, ensuring all integrations and dependencies are identified and managed.
• Collaborate with internal and external system specialists and vendors to ensure alignment and minimize risk to other systems.
• Drive system implementation projects, including change management initiatives and structured training programs, ensuring readiness for go-live.
• Prepare and maintain supporting documentation, including SOPs, system documentation, and business process maps.
• Provide ongoing system support post-implementation by assisting the helpdesk with technical queries and resolving underlying issues and bugs.
• Oversee the decommissioning of legacy applications and systems when required.