Assistant Lodge Management Couple

Location: Western Cape

Overview

We are seeking a dynamic and experienced couple to join our luxury private game reserve. This hands-on opportunity is ideal for a couple where one partner fulfils the role of Field Guide, General Maintenance & Management Support, while the other oversees **Reservations, Administration & Management Support This position requires professionalism, flexibility, and a genuine passion for hospitality, conservation, and delivering exceptional guest experiences.

Key Responsibilities

• Conduct guided game drives and nature walks (where qualified)
• Interpret wildlife, ecology, and conservation for guests
• Ensure guest safety during all activities
• Create memorable, personalised guest experiences

• Perform general maintenance of property infrastructure, vehicles, and equipment
• Carry out basic plumbing, electrical, and mechanical tasks
• Maintain reserve roads, signage, and outdoor areas
• Assist with reserve management as required

• Assist with guest and staff transfers and logistics
• Support lodge operations during busy periods
• Work closely with management to ensure smooth daily operations

• Valid FGASA qualification (minimum Level 1 preferred)
• Valid drivers licence with PDP
• Practical, hands-on maintenance skills with a solutions-driven approach
• Strong communication and guest-facing skills
• Physically fit and able to work flexible hours
• Previous lodge or reserve experience essential

Key Responsibilities

• Manage reservations, enquiries, and confirmations
• Maintain booking systems, rates, and availability
• Communicate with guests before, during, and after their stay
• Liaise with agents and tour operators
• Host guests when required

• Handle general lodge administration and filing
• Assist with invoicing, payments, and financial administration
• Prepare reports for management
• Maintain guest records and operational documentation

• Assist management with daily operations
• Coordinate staff schedules and logistics
• Support guest check-ins, check-outs, and special requests
• Ensure brand standards and guest expectations are upheld

• Previous experience in reservations and hospitality administration
• Experience with Nightsbridge or a similar booking platform essential
• Strong computer literacy (email, booking systems, Excel/Google Workspace)
• Excellent written and verbal communication skills
• Highly organised, detail-oriented, and professional
• Ability to work independently and under pressure
• Luxury hospitality experience preferred

• Proven experience working together in a lodge or hospitality environment
• Strong teamwork and communication skills
• Professional, guest-focused, and adaptable
• Committed and seeking long-term placement
• Willingness to live on-site in a semi-remote environment
• Ability to work extended and irregular hours
• Valid South African work permits (if applicable)
• Position best suited to a couple without dependants